The rules of the road, in plain language.

Terms of Service

Effective 2026-07-01

These Terms govern your use of Servora (the "Service"). By creating an account or using the Service, you agree to them.

Your account

You're responsible for what happens under your account and for keeping your password secure. You must give accurate information and be authorized to act for the business you register. One workspace represents one business ("tenant"); your data is isolated from other tenants.

Acceptable use

• Don't use the Service for anything unlawful, or to send documents or invoices you aren't authorized to send.
• Don't attempt to access other tenants' data, probe the Service's security, or disrupt it.
• You own the content you upload (contracts, photos, client details) and grant us the limited right to store and process it to run the Service for you.

Billing

Paid plans are billed in advance on the interval you choose (monthly or annual). A payment method is required to activate. Fees are non-refundable except where required by law. You can cancel anytime; see the cancellation terms below.

Cancellation & data

If you cancel, your workspace becomes read-only for 90 days so you can export everything, after which it may be deleted. You can export your data at any time while active.

Availability & changes

We work to keep the Service available but don't guarantee uninterrupted access. We may update features and these Terms; material changes are announced and, where consent is required, re-requested. Continued use after a change means you accept it.

Liability

The Service is provided "as is." To the extent permitted by law, our aggregate liability is limited to the amount you paid us in the 12 months before the claim. We are not liable for indirect or consequential damages.

Privacy Policy

Effective 2026-07-01

We collect only what we need to run the Service for you.

What we collect

• Account data, your name, email, phone, company, and password (stored only as a salted hash).
• Workspace content, the projects, documents, photos, invoices, and messages you create.
• Usage & security data, IP address and timestamps for signatures, logins, and audit logs.

How we use it

To provide the Service, process payments (through Stripe), send transactional email, prevent abuse, and maintain the tamper-evident paper trail. We do not sell your data.

Who we share it with

Service providers who help us operate, payment processing (Stripe), email delivery, and cloud hosting (Cloudflare), under agreements that limit them to those purposes. We disclose data if required by law.

Your choices

You can access, export, or request deletion of your data. Some records (e.g. signed documents and payment receipts) may be retained where required for legal or tax reasons.

Electronic Signature Consent (ESIGN / UETA)

Effective 2026-07-01

By signing documents in Servora, you agree that your electronic signature is the legal equivalent of your handwritten signature under the U.S. ESIGN Act and UETA.

• You consent to receive and sign documents electronically.
• Each signature is recorded with your typed name, a drawn signature, the date and time, and the IP address, then flattened into the PDF and locked.
• You can request a paper copy of any signed document, and you can withdraw consent to electronic signing for future documents by contacting the contractor who invited you.
• To sign, you need a modern web browser and the ability to open PDF files.

Electronic Communications Consent

Effective 2026-07-01

You agree to receive account and project communications electronically, including notifications about documents to sign, invoices, receipts, and messages from your contractor.

• Transactional emails (e.g. "a document needs your signature," payment receipts) are part of the Service and can't be turned off while your account is active.
• Any optional updates are opt-in, and you can unsubscribe from those at any time.
• Standard message and data rates may apply to any SMS you opt into.

Payment Authorization Terms

Effective 2026-07-01

These terms cover payments made through the Service.

Subscription payments (contractors)

By activating a plan, you authorize us to charge your payment method the recurring plan fee (plus any seat add-ons) on your chosen interval until you cancel. Failed payments may lead to a read-only workspace and, after a grace period, cancellation.

Client payments

When a client pays an invoice by card or ACH, the funds are processed by Stripe and settle to the contractor's own connected account, Servora does not hold or take a cut of your customers' payments. Card and ACH processing fees are set by Stripe. Refunds are issued by the contractor through the Service.

Record-only mode

Contractors may instead collect payment outside the Service (check, Zelle, Square, etc.) and record it manually. In that case the Service produces the invoice, numbering, and receipt, but does not process the payment.

Stripe Connected Account Agreement

Effective 2026-07-01

To accept card and ACH payments, contractors connect a Stripe account. By doing so:

• You agree to the Stripe Connected Account Agreement, which includes the Stripe Services Agreement.
• You are the merchant of record for your customers' payments; Stripe is the payment processor and Servora is the platform that connects them.
• You're responsible for the accuracy of the business and tax information you give Stripe, and for any chargebacks or disputes on your transactions.
• Payouts, holds, and processing fees are governed by your agreement with Stripe.

Platform Disclaimer

Effective 2026-07-01

Servora is a software tool that helps you run your business, it is not a party to the agreements you make with your clients or subcontractors, and it is not a law firm, accounting firm, insurance agency, or financial advisor.

• Contract templates, change-order documents, and completion certificates are starting points, not legal advice. You are responsible for making sure the documents you send fit your work and your jurisdiction.
• Tax features (like 1099 totals) are conveniences to help you and your accountant, not tax advice, and not a substitute for a professional.
• Any add-on services we offer (consulting, government-contract setup, insurance referrals, etc.) come with their own scope and disclosures; results vary and are not guaranteed.
• You are responsible for the legality and accuracy of the contracts, invoices, and other content you create with the Service.